Act 3 visit an Apple Stores How presumptuous of us to appear there without cafe express Temin! With

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For the new year, my better half decided to change from 1st generation iPhone to a new iPhone 6. The new device triggered real enthusiasm in the first half of January - speed, handling and operation encouraged to have made the right choice. But after three weeks followed by disillusionment: the home button changes its mobility was loose and wobbly. The comparison with other identical iPhones from our acquaintance showed: This is a different behavior before. A quick Google inquiry confirmed, we are not alone and it gets worse with the button. A clear case of warranty - we thought as our magenta provider will certainly provide quick remedy, replacement or repair. Ha - dear reader, far from it, now followed a now three wöchig ongoing odyssey to assert our warranty claims in the attempt. How do you feel treated as a customer, is always a very subjective impression, so I beziffere cafe express only my expense to complain when attempting cafe express a technical device with an objectively identifiable shakiness in use, and will begin with my hourly rate as a PR professional from. I have decided not to charge cafe express a delivery surcharge.
2. Akt visiting a Telekom Shops A Shop employee explains to us that he could send the device only, in the center, it would be considered, if necessary, repaired or replaced. In the meantime, we would then unfortunately without device. Faster it would if we lead directly cafe express to the Apple store, where the manufacturer cafe express of the equipment would provide directly cafe express for exchange.
Act 3 visit an Apple Stores How presumptuous of us to appear there without cafe express Temin! Without an appointment you can us for any technical defects - and such would be here before - explains the shop staff - did not help. We need to make an appointment via the Genius cafe express Bar at the Apple site. Since the appointment only 7 days in advance is possible, so we sat on Sundays to the computer.
Act 5 Second Visit the Apple Store In the Apple store, we are told, it would be before not a technical defect, the shakiness lie within the tolerance limit, because the employee from last week have probably made a mistake and let us send them away empty-handed. A small detour to another telecom shop shows, however, that the employee would very much appreciate our complaint, but he return the equipment ... we then without ... to be continued!
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